HANDOUTS for Lectures

 

LIS 665 Teaching Information Technology Literacy

 

Spring 2006

 

Dr. Diane Nahl

 

UH IL Workshop Objectives

  2

Searcher's World

  4

Modern Learning Theories

  5

Gagne's Nine Learning Events

  7

Systematic Instructional Design & Litzinger's Instructional Design Model

  8

Needs Assessment Worksheet

  9

Creating Instructional Goal Statements & Writing Behavioral Outcomes

11

Information Searching Competence Taxonomy

12

User-Based Bibliographic Instructional Design

13

Identify Learning Domains

14

Integrated ACS Objectives

15

Writing Integrated Objectives

17

Affective Outcomes

19

Action Verbs for Writing Objectives

20

Active Learning Principles

22

Active Learning Model

23

Task Analysis Technique

26

Sample Tests & Evaluation Items (see print handout)

27

Rubrics for Assessing Information Literacy (see print handout)

35

Question Analysis Technique

38

Information Problem Solving Model

39

Information Management Taxonomy

40

Nine Search Statement Error Types

41

Error Prevention Techniques

42

Proficiencies for Instruction Librarians

43


Fall 2004 Information Literacy Workshops

 

These sessions were created and taught by an information literacy librarian and some were taught by LIS 665 students. You may use these learning outcomes as a guide to determining the content of your session, but they are neither in ACRL nor measurable form and need to be revised accordingly.

 

Searching the Voyager Online Catalog:

 

Learning Outcomes

 

Intro. to Database Searching:

 

Learning Outcomes:

 

Intro. to Web Searching:

 

Learning Outcomes

 

Microsoft Word 2000 Module 1: An Introduction & Formatting:

 

Learning Outcomes

 

Microsoft Word 2000 Module 2: Formatting, Templates & Graphics:

 

Learning Outcomes

 

Intro. to PowerPoint:

 

Learning Outcomes:


Seven Interactive Layers in the Learning Searcher's Dynamic World

 

 

 

 

Nahl, Diane. Ph.D. Dissertation, University of Hawaii, 1993.

 


 

 

 

MODERN LEARNING THEORIES

 

 

Behavioral Theories

Cognitive Theories

Based on reinforcing appropriate behavior and introducing new material built on what students have learned.

Based on thinking and reasoning skills for learning complex ideas.

Learning is defined as a change in behavior.

Learning is defined as the process of gaining or changing insights, outlooks, perspectives or thought patterns.

External environment influences learning.

The needs, interests, values and feelings of learners influence their learning.

Learning occurs in small steps reinforced by small successes.

Students learn through discovery.

Know whether students have learned by observing changes in their behavior.

Internalization of knowledge and attitudes must be inferred from observed behavior. There is more to learning than observed behavior.

The instructor designs the learning environment.

The instructor manages and facilitates the instruction.

Learners are passive and respond to stimuli.

Learners actively process, store and retrieve information for their own use.

Used mostly for sensorimotor skills or limited precise outcomes.

Used mostly for cognitive and affective domain outcomes. Learners comprehend by stating in own words and applying.

 


 

 

Constructivist Theories

Baaed on the idea that learners create their own unique education because learning is based on prior knowledge and pursuit of intrinsic goals

Learning is defined as interactive, dialogic and reflective

Social context influences learning and is important because learning is social (What situation is the learner in? What does the learner need to be able to do? What is the learnerÕs purpose?)

Active learning is necessary, variety of learning strategies

Collaborative learning is valuable

Emphasis on concepts vs. procedures, concept analysis

Mental models, analogies, metaphors (flow of information, research process, Boolean logic, databases, the Web, the Internet, computers, etc.)

Demos, examples (good and bad that need fixing) and samples for worksheet exercises, writing search strategies and getting feedback, verbalizing search strategies aloud

Instructor mentors peer interaction and continuity of building on known concepts

 


GagneÕs Nine Events of Instruction

 

 

  1. Gaining attention

Motivate students, giving them reason to pay attention

Tell students why it is important to learn this material

Relate it to other courses, their future work or career, and personal life

 

  1. Informing learners of objectives/outcomes

Let students know what is expected of them

Assists in lesson design, test and evaluation items

 

  1. Stimulating recall of prerequisite learned capabilities

Relate new information to previously learned information

Help students make connections to concepts learned elsewhere

Helps instructor evaluate whether students have assumed knowledge

 

  1. Presenting stimulus material

Presentation of content through selected methods and techniques

Use a variety of material: readings, assignments, exercises, discussions, etc.

 

  1. Providing learning guidance

Assist students in moving knowledge from short-term to long-term memory

Involve students in thinking, talking and working with material in a variety of ways

 

  1. Eliciting performance

Provide practice activities

Help students apply theory to actual practice

 

  1. Providing feedback

Let student know how well they do on exercises

Describe what needs to improve and why

 

  1. Assessing performance

Evaluate student learning using formative and summative methods

 

  1. Enhancing retention and transfer

Provide opportunities to apply knowledge in a variety of situations

Provide several opportunities for repetitions of processes

Require application of accumulated knowledge

 

 

Gagne, R.M. 1977. The conditions of learning, 3rd ed. New York: Holt, Reinhart & Winston.


Systematic Instructional Design

 

 

á      Systems approach to designing instruction.

 

á      Focus on goals with integrated objectives/performance indicators and outcomes.

 

á      Focus on defining target attitudes & values, knowledge and actions.

 

á      Write statements that reflect what the students are going to do and what will change after instruction.

 

á      Write objectives that describe what specific activities and behaviors students will engage in and what outcomes are expected.

 

á      Write outcomes that identify the ACS domains students will engage in.

 

á      Design test and evaluation tools for assessing outcomes.

 

 

Litzinger's Four Phases of Instructional Design

 

 

1:  IDENTIFY PROBLEM -- Needs Assessment

 

¥     What do students need to feel and know/think/understand and do?

 

2:  DESIGN SOLUTION

 

¥     What should I teach?

 

3:  IMPLEMENT SOLUTION

 

¥     How should I teach?

 

4:  EVALUATE SOLUTION

 

¥     Was my teaching successful?

¥     Was their learning successful?

 

Litzinger, Mary Ellen. "Instructional Design." Chapter Two in Sourcebook for Bibliographic Instruction. Chicago: Bibliographic Instruction Section, Association of College and Research Libraries, ALA, 1993, 17-27.


Needs Assessment Worksheet

 

 

1. Gather information directly from learners.

 

Who are the learners?

 

 

What is their experience so far? What do they already know that is related to this instruction and which of these things is the most important?

 

 

What problems are the learners experiencing?

 

 

What do they need to be able to do?

 

 

 

2.  Conduct a performance analysis.

 

Why are there deficiencies?

 

Are deficiencies due to lack of:

knowledge

skills

attitudes

special needs

lack of signage, handouts, or other aids

other______________________

 

 

3.  Identify discrepancies

 

Identify "the gap"

 

 

Identify "what is"

 

 

Identify "what should be" (in ideal terms)

 

 


4.  Identify resources and constraints on those resources

 

What resources are available?

 

 

What constraints exist?

 

 

5.  Identify priorities and goals.

 

What will the successful learner:

 

Do (sensorimotor skills)

 

 

Think (cognitive skills)

 

 

Feel (affective skills)

 

 

 

6.  Write instructional goal statement.

 

Your instructional goal statement must take into account:

á      the target group

á      the cause of the problem

á      the kind of problem it is (lack of skills, knowledge, flawed attitude)

á      state what will be different when the goal is achieved

 

 

 


 

 

Creating Instructional Goal Statements

 

 

¥     What must be included in the instructional unit?

 

¥     What might be ignored or omitted?

 

¥     What is the problem that might be solved through instruction?

 

¥     What makes it difficult for people to use information resources?

 

¥     What are some common questions people ask about using certain resources?

 

¥     What is the one thing you believe people should know?

 

¥     Does the goal statement describe what will be different after instruction?

 

 

Writing Behavioral Objectives [Outcomes]

 

 

Each objective must include:

 

a)    Situation (What activity will stimulate students to perform what I intend to teach?)

 

b)    Ability [verb] (What skills do learners use while performing this activity?)

 

c)    Object (What is the outcome of the learners' performance?)

 

d)    Action (How will learners accomplish the task?)

 

e)    Constraints (Are special tools needed? What criteria will be used to define success or level of proficiency?)

 

Example:

Given a list of information sources (situation),

 

learners will classify (ability)

 

the list (object)

 

by identifying primary and secondary sources (action)

 

with ninety percent accuracy (constraint).

 

 

Litzinger, Mary Ellen. Instructional Design. Chapter Two in Sourcebook for Bibliographic Instruction. Chicago: Bibliographic Instruction Section, Association of College and Research Libraries, ALA, 1993, 17-27, p.22.

 

 

 

Taxonomy of Behavioral Outcomes for
Information Searching Competence

 

 

 

Skill

Level

 

Affective
Domain

 

Cognitive
Domain

 

Sensorimotor Domain

 

 

 

Level 3

Advanced

 

A3

 

Feeling Empowered as a Searcher

 

C3

 

Acquiring Familiarity and Intuition with Disciplinary Knowledge

 

 

S3

 

Practicing Careful Documentation Routines

 

 

Level 2

Intermediate

 

A2

 

Being Supportive of the IR System Environment

 

 

C2

 

Understanding Search Strategy

 

 

S2

 

Identifying Implicit Features of the Information Setting

 

 

Level 1

Basic

 

A1

 

Showing Acceptance of Information Structure

 

C1

 

Decoding Information Displays and Terminology

 

 

S1

 

Recognizing Information Elements and Locations

 

 

 

 

Leon A. Jakobovits and Diane Nahl-Jakobovits.  Measuring Information Searching Competence. College & Research Libraries 51 (5) (September 1990): 448-462.


 

 

 

User-Based Bibliographic Instructional Design

 

 

 

1:  Obtain structured self-reports from student users

 

2:  Extract learning objectives using content analysis

 

3:  Classify user objectives in the BI taxonomy of skills

 

4:  Expand objectives into ACS units

 

5:  Create hands-on exercises and test items for ACS objectives

 

6:  Pre-test students to determine skill level

 

7:  Administer instruction and exercises

 

8:  Post-test students to determine change in skill level

 

9:  Obtain new self-reports to find new needs

 

 

 

 


 

 

 

Identify the learning domain (ACS) and level (1-3) for each objective:

 

 

The user will be able to:

 

  1]  Explain the appropriate use of different types of periodical literature.

 

  2]  Make positive statements about expectations for the success of library research projects.

 

  3]  Match characteristics of types of periodical literature.

 

  4]  Define terminology related to database searching.

 

  5]  Be willing to learn the distinguishing characteristics of different types of sources.

 

  6]  Identify characteristics of types of periodical literature.

 

  7]  Demonstrate confidence in using various types of print and online information sources.

 

  8]  Identify information elements within citations.

 

  9]  Recognize the usefulness of bibliographic control for periodical information.

 

10]  Appreciate the opportunity to experiment with new search tools.

 

11]  Use controlled vocabularies to construct search statements.

 

12]  Show enthusiasm when given library research assignments.

 

13]  Accept a librarian's suggestion about appropriate sources.

 

14]  Evaluate a source of information using established analytic criteria.

 


 

 

 

Integrated ACS Objectives [Outcomes]

 

 

AFFECTIVE
[values, feelings]

COGNITIVE
[thinking, deciding]

SENSORIMOTOR
[actions, moves]

Students value knowing about hierarchical relationships among subject terms.

Students define correctly cross reference designations, including, Narrower, Broader, Use For, Use, and Related terms.

Students trace paths successfully through cross reference structure.

Students strive for accuracy in typing search statements.

Students know how to correct syntax input errors.

Students type search statements accurately.

Students feel in control when using command language.

Students predict correctly the consequences of a given command.

Students read keyboard template to select correct function key.

Students show persistence in locating materials, without giving up too soon.

Students know the procedures to follow when material is not in its call number location on the shelf.

Students check surrounding shelves and sorting shelves before going to the Circulation Desk.

In using databases, students are concerned with the time period covered in the source.

Students interpret dates of coverage given on title screens, correctly placing the date wanted within the dates listed.

Students consistently look for dates of coverage on title screens of databases.

Students show willingness to take initiative in translating into their own words the content of databases.

Given explanations of the content of various databases, students will connect their topics to the appropriate database.

Students click on the correct database in the title list.

 


 

 

Integrated ACS Enabling Outcomes

 

 

INSTRUCTIONAL GOAL

 

Students will write accurate bibliographic citations for term paper assignments.

 

PERFORMANCE INDICATIOR

 

Students will distinguish between essential and non-essential elements in formatting bibliographic citations.

 

OUTCOMES

 

Sensorimotor Outcome

 

Given an entry from a periodical index, the learner will write a complete and correct bibliographic citation.

a. abbreviations are acceptable

b. any standard bibliographic style may be used

c. partial credit will be given if one component is incorrect (essential components include: ...).

 

Cognitive Outcome

 

Given an entry from a periodical index, the learner will extract only the essential components to compose a bibliographic citation.

 

Affective Enabling Outcome

 

Given a rating instrument, learners will demonstrate that they value using correct reference style.


 

 

Writing Integrated ACS Outcomes

 

 

INSTRUCTIONAL GOAL

 

STUDENTS WILL:

 

1. PERFORMANCE INDICATIOR: 

 

Able to evaluate retrieved citations to determine which items to print.

 

AFFECTIVE OUTCOME:

 

Willing to choose only certain items to print.

 

COGNITIVE OUTCOME:

 

Able to assess the relevance of each retrieval.

 

SENSORIMOTOR OUTCOME:

 

Able to mark items to be printed.

 

 


 

 

Writing Integrated ACS Outcomes

 

 

INSTRUCTIONAL GOAL

 

STUDENTS WILL:

 

2. PERFORMANCE INDICATIOR: 

 

 

 

 

AFFECTIVE OUTCOME:

 

Students will value knowing about hierarchical relationships among subject terms.

 

COGNITIVE OUTCOME:

 

Students will define correctly cross reference codes.

 

SENSORIMOTOR OUTCOME:

 

Students will trace paths successfully through cross reference structure.

 

 

3. PERFORMANCE INDICATIOR: 

 

 

 

 

AFFECTIVE OUTCOME:

 

Students feel in control when using command language.

 

COGNITIVE OUTCOME:

 

Students predict correctly the consequences of a given command.

 

SENSORIMOTOR OUTCOME:

 

Students read keyboard template to select correct function key.


 

 

Affective Outcomes = Affective Target Behaviors

 

 

Involve learners in:

 

1)     Maintaining a positive attitude and disposition.

2)     Being in a positive state of mind and mood.

3)     Being willing to comply with instructions.

4)     Trusting the established process and procedures.

5)     Resolving to overcome felt resistance.

6)     Defeating rigid presuppositions.

7)     Being interested in the instructor's intention and purpose.

8)     Valuing being accurate, paying attention to detail and order, double-checking.

9)     Developing the motivation to learn.

10)Being willing to cultivate new motives and thought processes.

11)Facing challenges with determination and self-discipline.

12)Wanting to develop proficiency, mastery.

13)Striving to be up to date, au courant, keeping up, staying ahead, staying out front, in the know, up on things.

14)Maintaining perseverance.

15)Monitoring expectations, assumptions and imaginings.

16)Restoring composure after regression (shame, frustration, anger, regret, resentment, compulsive thoughts of self-deprecation, negative self-talk, etc.)

17)Resuming progress after lapses in coordination, logic or rationality.

18)Overcoming intimidation, fear and technophobia.

19)Appreciating the benefits, advantages and uses of resources.

 


Action Verbs for Creating Measurable Learning Objectives

 


AFFECTIVE VERBS

Accepts

Acclaims

Advocates

Alert to

Agrees with

Appreciates the importance of

Appreciates the value of

Approves

Assumes responsibility for

Attempts

Attentive to

Attracted to

Avoids

Awareness of

Calm

Careful

Challenges

Chooses to

Confidence in

Continues to

Cooperates

Copes well with

Courteous

Defends

Develops positive relationship to

Devoted to

Disagrees

Disputes

Encourages

Engages in

Explores a new perspective

Feels comfortable with

Feels confident

Feels free to

Finds pleasure in

Follows along

Friendly tone

Helps out of concern for

Identifies with

Joins in

Listens to

Obeys

Optimistic about

Participates enthusiastically

Participates in

Patience

Perceives

Perseveres

Persists

Picks

Praises

Receptive to

Resists

Satisfied

Selects

Self-corrects

Expresses sense of accomplishment

Sense of direction

Sensitive to

Shares out of interest

Shows preference for

Shows tolerance of

Shows curiosity

Shows enthusiasm

Supports

Takes initiative

Values

Voluntarily engages in

Volunteers

Wants to

Willing to answer

Willing to engage in

Willing to respond to

 

COGNITIVE VERBS

Analyzes

Assesses

Changes

Classifies

Compares

Defines

Describes

Designs

Develops

Diagnoses

Differentiates

Discriminates

Distinguishes

Estimates

Evaluates

Explains

Formulates

Integrates

Judges

Organizes

Plans

Qualifies

Rates

Ranks

Recalls

Reviews

Revises

Solves

Sorts

Surveys

Verifies

 

SENSORIMOTOR VERBS

Accumulates

Activates

Adds

Adjusts

Advises

Aids

Aligns

Amends

Applies

Arranges

Assembles

Assigns

Builds

Checks

Cites

Collects

Completes

Conducts

Constructs

Controls

Coordinates

Copies

Corrects

Counts

Creates

Demonstrates

Diagrams

Documents

Encodes

Enters

Extracts

Gathers

Gives

Groups

Guides

Helps

Identifies

Informs

Initiates

Inspects

Installs

Instructs

Lists

Locates

Logs

Matches

Measures

Modifies

Monitors

Names

Observes

Opens

Operates

Presses

Recognizes

Records

Scans

Scores

Sequences

States

Traces

Troubleshoots

Types

 


 

 


Active Learning Principles

 

 

¥     Let users perform pre-search and search steps themselves.

 

¥     Let learners work together to plan and execute search steps

 

¥     Guide users verbally or with written instructions, on screen or handouts

 

¥     Follow-up on their progress intermittently

 

¥     Avoid touching their keyboard and mouse

 

¥     Point to screen areas to orient users' focus

 

¥     Create opportunities for small successes

 

¥     Reassure learners by validating their small steps

 

¥     Model positive self-regulatory sentences

 

¥     Let users overhear you helping someone else

 

¥     Design the information retrieval environment to emphasize what you want users to value

 

¥    

 

¥    

 

¥    

 

¥    


Active Learning Model

 

 

Instructional Design: 

 

1.  Preliminary hands-on practice

2.  Explanation and discussion

3.  Follow-up hands-on practice

 

 

User's Process:  Do//Listen, Observe, & Discuss//Do Again

 

1:  Uninformed Practice:

Assign preliminary exploration of a source/tool.

 

2:  Active Listening:

Explain the formal aspects of a tool or process.

Invite discussion.

Ask questions.

 

3:  Informed Practice:

Follow-up with more hands-on.

 

 

ACTIVE REFLECTION TECHNIQUE 1:

Topic Definition & Focus

Concept Analysis

 

 

Objective: Focusing the topic helps to reduce uncertainty and increase clarity.

 

Objective: Identifying the concepts and thinking about search terms helps learners to be flexible and expand their semantic network to accept both formal language and author's natural language.

 

Pre-Search Activities:

¥     Give users time to think about what topic to research.

¥     Help them develop criteria for focusing the topic. (e.g., Question Analysis Chart)

 

¥     Give users time to think about what concepts are involved in their topic.

¥     Help them develop criteria for analyzing the conceptual basis of the subject.

 

¥     Give users time to think about which search terms to select.

¥     Help them develop criteria for selecting terms

 

ACTIVE REFLECTION TECHNIQUE 2:

Search Term Selection

Search Logic

Database & Search Engine Selection

 

Objective:  Translating natural language into controlled vocabulary brings awareness of & helps learners overcome resistance to learning information structure.

 

Objective:  Thinking about the results of combining terms with different logical operators helps learners appreciate the determining influence of syntax in searching, and overcome an attachment to natural language syntax.

 

Objective:  Thinking about which databases or search engines to select for a topic helps to strengthen appreciation for disciplinary information structures.

 

Pre-Search Activities:

 

¥     Give users time to explore controlled vocabulary.

 

¥     Help them translate natural language terms into descriptors.

¥     Give users time to think about how to combine search terms using logical operators.

 

¥     Help them develop criteria for selecting operators and options.

¥     Give users time to think about which database to select.

¥     Help them develop criteria for choosing databases and search engines.

 


ACTIVE REFLECTION TECHNIQUE 3:

Analyzing Record Structure

Analyzing Screen Instructions

 

Objective:  Thinking about record structure helps learners feel comfortable with information in fields.

Objective:  Thinking about screen instructions and messages helps reduce technophobia and strengthen self-confidence as a searcher.

 

Pre-search Activities:

¥     Give users time to examine record structures.

¥     Help them develop criteria for interpreting online records.

 

 

Search Activities:

¥     Give users time to examine screen instructions.

¥     Help them develop criteria for interpreting procedures, commands, and options.

 

ACTIVE REFLECTION TECHNIQUE 4:

Data Mining Retrievals for Search Terms

 

Objective:  Thinking about reviewing records to revise the query helps to reduce uncertainty by learners accepting the evolutionary aspect of the search process.

 

Search Activities:

¥     Give users time to explore vocabulary in records.

¥     Help them mine natural language terms and descriptors for refining the search.

¥     Give users time to examine the contents of preliminary sets.

¥     Help them develop scanning habits for analyzing record structure to refine searches.


Task Analysis Technique

 

1]  What is the problem?

2]  What general skills are necessary?

3]  What specific skills are necessary for each general skill?

4]  What attitudes, behaviors, actions or knowledge is necessary to accomplish each specific skill?

 

1]  PROBLEM:  Teach Students How to Avoid Plagiarism

 

2], 3] & 4] GENERAL, SPECIFIC and AFFECTIVE SKILLS

 

Ethical Reasoning Skills

 

Information Research Skills

 

 

Documentation Skills

 

Writing

Skills

Valuing other's written work.

How to find out what others have said on a subject.

 

How to document the bibliographic elements and the location of information in sources.

 

How to quote relevant passages and cite references in text.

 

 

How to search the online catalog.

 

How to use a style manual to construct complete citations.

 

How to use a style manual to format citations in text, and bibliography or notes.

 

 

How to select and search relevant databases and indexes.

 

How to take accurate and complete bibliographic notes on sources.

 

How to clearly state one's own ideas as distinct from the ideas in the cited references, i.e., distinguish the ideas and reports of others from those of the student.

 

 

How to select and search relevant Web sites.

 

How to evaluate the reliability of retrieved information.

How to comment on, synthesize, and organize retrieved information in the text.

 

 

 

Question Analysis Chart

 

 

 

GEOGRAPHY

 

TIME SPAN

 

INTEREST GROUPS

 

 

IMPLICATIONS

 

DISCIPLINES

 

NATIONAL

 

 

HISTORICAL

OVERVIEW

 

 

WOMEN

 

HEALTH

 

SOCIOLOGY

 

INTER-

NATIONAL

 

 

CURRENT YEAR

 

LABOR

 

ECONOMIC

 

PSYCHOLOGY

 

REGIONAL

 

 

SPECIFIC
EVENT

 

 

CHILDREN

 

POLITICAL

 

ENVIRONMENTAL STUDIES

 

LOCAL

 

 

DECADE

 

TEACHERS

 

SOCIAL

 

AMERICAN
 HISTORY

 

 

SPECIFIC PLACE

 

 

CENTURY

 

POLITICIANS

 

PSYCHOLOGICAL

 

LITERATURE

 

etc.

 

 

etc.

 

etc.

 

etc.

 

etc.

 

 

1:  Using the research topic for this course, analyze your question by charting all the possibilities which apply to your topic.  Be specific, e.g., U.S. instead of national).

 

2:  Reformulate your research problem into a concise question.

 

Cerise Oberman Research Strategies (Winter 1983):22-30.

 


Summary of Kuhlthau's Six-Stage Model

of the Information Search Process

 

 

 

ISP

STAGES

 

ISP

TASKS

 

AFFECTIVE

Feelings

 

 

COGNITIVE

Decisions

 

SENSORIMOTOR Actions

1.

Initiation

 

Recognize

need

 

Uncertainty

 

General

Vague

 

Seeking background information

 

2.

Selection

 

 

Identify

 

Optimism

 

Scheduling

Planning

 

Conference

with others

3. Exploration

 

 

Investigate

 

Confusion/

Frustration

 

Becoming informed about a topic

 

 

Seeking relevant information

4. Formulation

 

 

Formulate

 

Clarity

 

Narrowed focus

 

Selecting ideas

5.

Collection

 

Gather

 

Sense of direction & confidence

 

 

Defining & supporting focus

 

Making notes of relevant information

6. Presentation

 

Complete

 

Relief Satisfaction or Disappointment

 

Clearer

More focused

 

Personalized synthesis of topic

 

 

Kuhlthau, Carol Collier. Seeking Meaning: A Process Approach to Library & Information Services. Norwood, New Jersey: Ablex, 1992; 2nd Edition 2004.


Information Management Taxonomy of Solutions to

Users' Affective Symptoms

 

Affective Function

Users' Affective Symptoms

Information Management Solutions

3

REASSURING

CONSOLING

(to promote acceptance and support)

Feeling enthusiasm vs. displeasure

Feeling empowered vs. helpless

Accepting vs. rejecting

Affirming to users the eventual outcome as being successful

Affirming the principle that "users are never at fault"

Presenting lifelong information literacy as an attainable goal

2

ADVISING

COACHING

(to strengthen information intentionality)

Experiencing fun vs. tedium

Feeling confident vs. anxious

Experiencing clarity vs. confusion

Sharing convenient tips & information with users

Giving feedback (what will happen if...)

Identifying something on a diagram or analyzing an example

1

ORIENTING

ENCOURAGING

(to overcome resistance to information seeking)

Being patient vs. impatient

Feeling guided vs. lost

Being thankful vs. complaining

Being realistic vs. disappointed

Feeling being taken care of vs. being uncared for

Telling users how long things take (secs., mins.)

Telling users about common errors from generational lists

Showing concern for users' technical difficulty

Being told what is reasonable to expect

Being told where something needed can be found

 


Nine Search Statement Error Types

 

 

 

Error Type

 

 

Example

1.  Making a Boolean inversion 

dolphins OR migrate

dreams AND daydreams

2.  Not using Boolean operators 

dolphins migrate [AND is missing]

dreams daydreams [OR is missing]

3.  Using common natural language

airplanes AND pollution of air

dolphins migrate to different places to find more food

4.  Omitting concepts 

dolphins [migrate is missing]

dreams [sleep is missing]

5.  Adding unnecessary concepts

 

white tigers AND world

air OR habitat

6.  Using inappropriate alternate terms 

 

dolphins OR whales

daydreams OR wondering

7.  Neglecting word form variations 

 

dolphins OR migrate

white tigers AND extinction

8.  Misspelling or inappropriate syntax

dolphins OR porpises AND migration

dreams AND daydreams:

9.  Using "funny" Boolean logic 

(dreams OR daydreams) AND (daydreams OR dreams)


 

 

Error Prevention Techniques

 

 

 

¥     Show users typical errors

 

¥     Show consequences of typical errors, let them test what happens with and without Boolean operator

 

¥     Show how to solve the problem when an error occurs

 

¥     Prepare error awareness materials and use in instruction

 

¥     Demonstrate error correction steps at the workstation

 

¥     Have students discuss errors and strategies for avoiding and correcting them

 

¥     Arrange the environment so you can better monitor progress

 

¥     Create user-tested labels, signs, prompts, help screens, error messages, online tutorials, handouts, etc.

 

 

 


Proficiencies for BI/IL Librarians

 

 

Herb White, JELIS Fall/Winter 1991

 

  1]  Ability to write goals and objectives.

 

  2]  Instructional ability.

 

  3]  Planning ability.

 

  4]  Administrative ability.

 

  5]  Ability to train and evaluate others.

 

  6]  Ability to promote and market.

 

  7]  Ability to evaluate programs

 

 

Respondents named these as important on the job.

 

  8]  Ability to design goals for instruction.

 

  9]  Ability to develop lesson plans.

 

10]  Skill in instructional methods.

 

11]  Ability to market, sell BI to faculty and students.

 

12]  Ability to be relevant to students' assignments.

 

Diana Shonrock, C&RL 1993

 

LIS graduates should have acquired the ability to:

 

¥     Understand information structure and access tools in various disciplines

 

¥     Develop a search strategy

 

¥     Distinguish different levels of instruction

 

¥     Verbalize a search strategy

 

¥     Design curriculum for a goal

 

¥     Identify discrete library skills relevant to assignments

 

¥     Match instructional method to objectives

 

¥     Match instructional method to academic level

 

¥     Construct assignments to reinforce learning

 

¥     Sequence information in lesson plans

 

¥     Determine reasonable amount and level of information to present in a lesson

 

¥     Persistent and persuasive in selling instruction to administration and faculty

 

¥     Set priorities in planning

 

Proficiencies added since 2000:

 

á      Apply published IL standards in designing instruction

 

á      Assess learning outcomes and information skills

 

á      Justify instruction to administration and accrediting bodies

 

á      Justify programs according to support for institutional strategic plans

 

á      Design instructional Web sites and online tutorials

 

á      Produce and deliver distance instruction using courseware

 

á      Perform leadership and outreach roles to integrate IL into curriculum

 

á      Be proactive and responsive to curricular and instructional faculty needs

 

á      Be enthusiastic and an IL advocate in the institution, the community, the state and the profession